The Land of Legends

the agency said that the pick up would be at 18:15 and nobody showed up when we called, they said 19:30, we didn't go to this show and we was find another way to go there. I asked for a refund, of course, probably none of that, because they won't even send a confirmation. My advice is to skip them so they don't ruin your day like they did us

I can't fault Land of Legends at all! Yes it's expensive but we had a whale of a time. We spent most of our day in the Waterpark element of the park but had a nose around Nickelodeon world later in the eve. It's a wonderful place where my 8 year old loved splashing around and the wild river. The lazy river was closed unfortunately and we only got to go on 1 major ride (owing to our little one's fear of the big slides) but it was only a 15 min wait for that, and we didnt see a waiting time longer than 30-45 mins for the Turtle Slide. We had booked for the night show, but for some reason there wasn't a show on the day that we went. We spent the evening having dinner (Alias was great) and parading around the shopping district which was an experience in itself. The only downsides of the day were the transfers which put a downer on otherwise wonderful day. Our pick up from the hotel in the morning was almost 35 mins later than scheduled. That can be forgiven, many pick ups something overran...understandable to an extent. After being dropped off, we were told that we should arrive back at the pick-up point at 11pm. At 10:35pm we were informed via text that the vehicle that dropped us off had broken down and would need to be replaced with another vehicle and asking us to lap our 8 year old as it was a smaller vehicle. In reality the tour was over subscribed and there weren't enough seats. Something we swiftly realised when we arrived back at the pick up point, to a load of people frantically trying to find their coaches in the dark with no easy way of recognising which coach belonged to which company. We we recognised by other guests on our coach who beckoned to us, only to realise that there was only 2 seats and 3 of us. The operators even suggested that my 8 year old child sit in what I can only describe as a makeshift plastic seat they'd stuck in the coach to have an extra seat. When we declined, we were made to feel unreasonable and our only option was to lap him or get left behind. Obviously for us that was problematic and unsafe and when we complained all that was offered was an apology...but at least they dropped us off first on the way back! They asked for a tip when doing so and I had to laugh! Land of Legends is great and all the stars are for that...I wanted to give the tour company a better review, sadly I couldn't!

The booking online was very easy, terms and conditions were explained, what is included and excluded was explained and choices were provided,some options included transfer, where customer could safe good portion of money. The customer was also explained about arrival point and detailed direction with the map and many other important information was shared with customer to smooth the journey and to enjoy trip day out. The whole family and children enjoyed trip very much. Thank you, AnnaP