Combo (Save 5%): Prado Museum Tickets with Audio Guide + 2-hour Welcome Tuk-Tuk City Tour

What to bring

Prado Museum

• If you choose a ticket with an audio guide, make sure to bring your phone fully charged.

• Carry your best earphones to make the most of the immersive audio guide.

2-hour Welcome Tuk-Tuk Tour

• Bring a valid photo ID matching the name on your booking if requested at the start of the tour.

• Carry your electronic voucher on your mobile device for entry.

• Make sure to layer up if you're taking a tour during the winter months.

What’s not allowed

Royal Palace of Madrid

• Food & drinks are prohibited inside the museum.

• Shutterbugs, take note: photography and videography are strictly prohibited inside the museum.

• Pets are not allowed at the museum.

2-hour Welcome Tuk-Tuk Tour

• Strollers, wheelchairs, suitcases, and large packages are not allowed, as the tuk-tuks do not have storage space.

• Pets and service animals are not permitted in the tuk-tuks.

• Food and drinks are not included and should not be consumed during the tour.

• Smoking, alcohol, and drugs are strictly prohibited on board.

Accessibility

Prado Museum

• The Prado Museum is accessible to wheelchair users or individuals with reduced mobility.

• The museum has accessible restrooms, elevators, ramps, and platforms.

• The auditorium and counters are also equipped with hearing loops.

• Guide dogs are welcome at the museum, subject to presenting relevant documentation.

• You’ll find municipal parking spaces for those with disabilities on the Ruiz de Alarcón and Moreto streets.

• The museum also offers wheelchairs and baby seats on loan for free.

2-hour Welcome Tuk-Tuk Tour

• This experience is not wheelchair accessible.

• The tuk-tuks cannot accommodate strollers or mobility aids.

Additional information

Prado Museum

• The audio guide is available on the Prado Guide app. Instructions to download will be shared with your ticket. Do bring your own headphones.

• All entrances have a free service to deposit outerwear and personal items you can’t carry into the museum, albeit with limited capacity—plan accordingly.

• You’ll find information points at all the museum’s entrances.

• While food & drinks are not allowed, you can grab a bite at Cafe Prado or at the Ionic Gallery Tea Room.

• Some sections of the museum may be subject to closures at the authorities’ discretion.

2-hour Welcome Tuk-Tuk Tour

• The minimum age for participation is 2 years, and the minimum weight is 9 kg.

• Each tuk-tuk can accommodate a maximum of 4 people (adults or children).

• All tours start and end at the same pick-up point: the underground bus station of Plaza de Oriente, near the Royal Palace.

• The tour itinerary may change due to street closures or demonstrations.

• Your voucher will be emailed to you shortly.

• Display the voucher on your mobile phone with a valid photo ID at the starting point.

• Please check your final voucher for the starting point details & specific instructions.