Hell's Gate Mud Bath & Sulphur Spa Tickets

What to bring

• Bring swimwear and a towel for mud bath and spa experiences. Your swimwear and towels will smell of sulfur and require thorough cleaning afterward. We recommend using old swimwear or hiring/buying from Hell's Gate (subject to availability).

• Bring a valid photo ID to match the name on your booking if requested at the entrance.

• Bring comfortable footwear for walking through the geothermal reserve.

• Sunscreen, a hat, and a water bottle are recommended for outdoor areas.

What’s not allowed

• Pets are not permitted, except for registered service animals.

• Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.

• Large bags, suitcases, and oversized luggage are not allowed inside the spa and geothermal areas.

• Smoking is not permitted within the facility.

• Use of the mud baths is restricted for guests under 2.5 years old, and the sulfur spa is restricted for infants under 6 months old.

Accessibility

• This experience may not be fully accessible for wheelchair users or those with limited mobility. Please contact the venue in advance for specific accessibility information.

Additional information

• Shuttle transfers require advance booking and are subject to availability.

• The mud bath has a time limit of 20 minutes once a day for health and safety reasons.

• The mud and water can damage (tarnish) jewelry, particularly silver. To protect your items, remove them completely and do not wear them again for 24 to 48 hours.

• Your voucher will be emailed to you instantly.

• Please display your mobile voucher along with a valid photo ID at the ticket redemption point.

• If you have purchased reduced-price tickets, please carry your valid photo ID proof for verification.

• Kindly ensure that you arrive 10-15 minutes before the start time of your tour to avoid any delays.

Ticket Redemption Point

• Redeem your ticket at Hell's Gate Geothermal Reserve and Mud Spa.

• Address: State Highway 30, Tikitere, Rotorua 3010, New Zealand.
  

Get Directions to the Ticket Redemption Point

Getting There

Hell’s Gate provides a complimentary shuttle pick-up and drop-off, available from within the Rotorua central area. Bookings are essential, please check the Hell's Gate website for the latest shuttle timetable and to contact the provider to organize your shuttle service.

Validity

This ticket is valid for the date and time selected during checkout.