Atlético de Madrid: Team Arrival Experience + Match Ticket

What to bring

• Bring a valid photo ID to match the name on your booking if requested at the entrance.

• Club members must bring their ID (or family book for minors) to access member discounts.

• Non-members must provide proof of children’s age (ID or family book) to access applicable discounts.

What’s not allowed

• Calling out to players, asking for photos with them, or requesting autographs is strictly prohibited; violation may result in exclusion from the experience without compensation.

• Late arrivals may be denied entry due to stadium security protocols; refunds are not accepted.

• Large bags, suitcases, and oversized luggage are not allowed inside the stadium for security reasons. However, the museum has lockers where you can store bags or baby strollers.

• Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.

• Pets are not permitted, except for registered service animals.

Accessibility

• If you have mobility limitations, please contact atletitour@atleticodemadrid.com in advance to arrange your visit.

• You can carry your baby stroller into the stadium, but keep in mind that access to some areas will involve stairs.

Additional information

• The experience may be suspended or modified without prior notice for sporting or organizational reasons; if this occurs, you will be offered a ticket exchange for another day.

• During June and July, access to some parts of the stadium will be limited due to events. However, you can still access the museum.

• Refunds are not accepted under any circumstances.

• Club member discounts are personal and non-transferable.

• The estimated duration of the player arrival experience is 30 minutes, the museum visit is one hour, and the match is approximately 2 hours.

• Your voucher will be emailed to you shortly.
• Display the voucher on your mobile phone with a valid photo ID at the starting point.
• Please check your final voucher for the starting point details & specific instructions.