Combo (Save 18%): Burj Khalifa: At the Top Level 124 + 125 & Dolphin and Seal Show Tickets

It was an amazing experience visiting floors 124 and 125. This was our first time going to the top of the Burj Khalifa. As we followed the signs, we noticed a counter that said “Burj Khalifa tickets sold here.” We joined the queue, but when we finally reached the ticket desk, we learned that the affordable tickets were already sold out and only the very expensive ones were available. We then checked online and found tickets for AED 259 (usually AED 159). We went back to the counter to ask whether those tickets were available. Even though we only wanted to enquire about the price, the staff insisted that we stand in the queue again. There was no price display board, which would have helped people decide without waiting. Later, we discovered that they were not official ticket partners. We moved ahead and found a long queue with different categories. One queue was specifically for online ticket holders, and it was very long. We asked around and were advised that booking through Headout is safe, as there are many scams related to ticket bookings. We used Headout, and the process was simple—just a few clicks to complete the purchase. Because it was New Year, the place was very crowded. At one point, we felt like leaving instead of standing in such a long queue. But we also thought that if so many people were waiting, the experience must be worth it. So we stayed, and it turned out to be truly unexpected and mind-blowing.

The view from the top is absolutely fantastic, BUT, to actually get to that point was a nightmare. We pre booked tickets for a specific time, eventually arrived at the burj Khalifa 1.15 mins before our time, poor signage inside the mall to get you there didn't help. Huge queues to get in, went to the entrance to get some guidance, was told to join the queue at the back!! At this point it's worth mentioning in the mall there is a counter selling tickets , and they join the very same queue that we joined with our pre booked time allocated ticket!! The organisation is possibly the worst I have ever experienced at a venue like this, it took 2.5 hours to actually get to the entrance, 2 or 3 people on the ticket desk, where we are directed to to collect our actually tickets?? Ridiculous system, it's the whole point of pre booking surely!! We were told from that point it's at least another 2/2.5 hours to reach the observation level!! We upgraded to vip and was up on floor 148 in 25 mins!! Hardly anyone managed the queues, people were pushing in all the time. There clearly needs to be a rethink on how to improve access.

IMG and the Burj were amazing. Great combination set of tickets which made our experiences at both venues very seamless. All the tickets were contained in a single app. The Burj was exactly as I thought it would be and IMG was one of the best theme parks we experienced. Great rides and super quality entertainment.