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David
Oct, 2024
Apart from changing the time of the trip from 8am to 12.45 and not hotel pick up,about a mile away from hotel. The tour was as expected
Julie
Sep, 2024
The guide was amazing, very knowledgeable and respectful. He brought the experience to life, so powerful a visit. Thank you.
Liam
Sep, 2024
Our guide Patricia was fantastic very infomative and passionate only seen on tv before it brings you back down ro earth.
Florence
Aug, 2024
I'd been waiting to visit Auschwitz since I was 12. Today I'm 32. When I booked, I thought there was a distinction between a half-day tour (3.5 hours) and a full-day tour (7 hours). As I'd been looking forward to this visit for a long time, I'd booked the full day. In reality, the tour of Camp 1 lasts about 2 hours and that of Camp 2 (Birkenau) about 1 hour. The rest is shuttle time from the hotel to the main bus and then to Auschwitz, 60-70 km from Krakow. I'd recommend using a tour operator for both the journey and the entrance to the memorial. Much simpler, given the crowds.
Once there, I was amazed by the crowds at Auschwitz. Personally, I don't like crowds, but it's a good thing that so many people are perpetuating the duty of remembrance.
For the tour in French, we were lucky enough to be guided by Dorothée. Our guide didn't just tell us the facts about the camp, but invited us to see every story behind every photo or pair of shoes. She also brought meaning to the visit, asking us about the banality of evil and the links between present and past. My only regret, which is not her responsibility, is that I felt the visits to the end of Camp 1 and Camp 2 were rushed because there was a time limit to be met. Despite this, she took the time to answer all our questions, and I was left with reading tips for afterwards.
Concerning the lunch packs, the confirmation e-mail the day before was confusing. It invited you to book your lunch pack via a website, so I thought I hadn't done so with the main booking. As a result, we got 4 packs for 2. But that's a detail among the rest of the visit, which went very well. It's quite an organization considering the crowd present.
Many thanks to Dorothée for the tour. This experience, although emotionally difficult at times, is essential to maintain the duty of remembrance and ensure that it never happens again.
View original review in French
Frédéric
Aug, 2024
Pick-up at 6am instead of 10:30am, really not great, we were given less than 24 hours' notice, so we couldn't cancel. Otherwise, the rest of the tour was perfect.
View original review in French
Marjan
Aug, 2024
Initially we had booked for a 10:00am time slot. A day in advance we were notified that we had to be ready at 6:20am. In retrospect, this time was better because it was still relatively quiet everywhere. The bus arrived on time, our packed lunch was ready. Within 1.5h we were at Camp Auschwitz. Very impressive how they set up the museum, informative. We had a good guide who we could understand loud and clear using transmitter/ears. After Auschwitz we went to Camp Birkenau, which was the real extermination camp. Ruins of the gas chambers, barracks.
I absolutely recommend this trip and book early!!!
View original review in Dutch
Francis
Aug, 2024
Our tour time was moved earlier than anticipated, and the pick up pint also changed, but we were told about this in good time. The packed lunch hit the sport, and the tour guide at Auschwitz was wonderful. You must go.
Anthony
Jun, 2024
Ticketing experience was easy and convenient. Our tour experienced a time change and a text message or phone call notification would have made the process less complicated however, the process was overall organized. Sarah provided a detailed experience with thorough and meaningful information.
Ioannis
Jun, 2024
Pickup was on time (even though it was rescheduled to a later time but this we knew the day in advance through whatsup). All information provided was to the point and the guide was really passionate and knowledgeable about the topic. Nothing really to complain about! 5/5, highly recommended as an experience, it is a must-do if you are in Krakow.
Cheryl
Jun, 2024
The tour was organized and we were kept informed of what was going on and what we were doing. The information provided was awesome as we learned alot.
Tan
Jun, 2024
We did not like the sudden change of pick up timing and location (less than 12 hours) and the driver drove a bit recklessly
Allix
May, 2024
Very well organized, except for the bus drop-off, which was not in the same place at the end of the tour. The guide left very quickly and didn't give us a clear idea of where the bus would pick us up.
Otherwise, a very interesting and complete tour.
View original review in French
Ceri
May, 2024
The tour guide was very knowledgeable and gave a clear view of the experiences that occurred at Auschwitz. The tour felt a little rushed and there were no places to rest or read the information posts outside as we kept moving. My mobility is not great so would have been great to have the option to have a buggy to reduce walking time at birkenhau
Moubeche
May, 2024
The experience itself was very rewarding and well executed, the meeting point to find our driver was well indicated and the schedule respected. However, I first had a last-minute cancellation of my first reservation for Saturday, so I had to find tickets urgently before my planned departure date for home, i.e. two days later, which at the last minute is hard to find. I'm still waiting for a refund for my first reservation. As for the second booking, it says that my lunch is included, but on the day there was no lunch box for me. So I'm still not satisfied with the organization of this visit.
Best regards Mr Moubeche.
View original review in French
Patricia
May, 2024
We had no problem with Headout - unfortunately, due to unforseen circumstances, our pick-up choice and times were changed. (2 hours later)We were allotted places on a coach rather than the proposed minibus, not a problem in itself, but we felt the driver was somewhat pre-occupied. We had booked a packed lunch which we mentioned when she stopped for a break and coffee/something to eat. She had forgotten about it! She did have them on board and we were given them later. Sadly, she was the blot which meant good rather than awesome. The guide (Anna) was excellent.
Nicola
Apr, 2024
It was very well organised and very well informed,I would have liked just a little more time to have taken more in and to have read more information but I also understand that it was very busy and it certainly did not take away from my experience.The guide was so helpful and friendly.A very worthwhile visit.
Jo-ann
Apr, 2024
Everything was fantastic! Tour guide was so knowledgeable, my only problem was because our time changed I felt like it was abit rushed
Pietro
Apr, 2024
First of all I had booked the field trip in Italian, the day before I was notified that the field trip would be in English.
I had booked at 11:30 a.m., the only field trip available was at 6 a.m.
I had requested a ham sandwich, was given pan carre with jam.
I had requested a ride back to the hotel, was dropped off 2 km away.
View original review in Italian
Michael
Apr, 2024
everything ran smoothly from the pickup to the drop off.AT Cracow are a good provider.hats off the Woieck who was responsible for the logistics
Silvano
Mar, 2024
The organization of the whole day is excellent, the only jarring note was that having booked the tour with an Italian guide, we were told two days before that it was no longer available and would be in English. Not a small change. Also, the bus does not take you back to the pickup location but you have to be careful to get off at the right stop.
View original review in Italian
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