Royal Palace of Madrid Skip-the-Line Guided Tour

Obtaining tickets was easy, Marta the guide was friendly, funny and informative, she explained things very well. A change in our schedule was communicated and handled very well. We appreciate being given her contact number and being on time.

Clear directions to the meeting point. The experienced guide took us on for the one-and-a-half-hour tour. Even in a group, the audio system was effective. Lots of detail in every room. The only downside was that the tour was too fast-paced, leaving us little time to admire the works in the rooms.

Very chaotic at the meeting place and getting headsets, entering the palace. Group too large for single guide to manage.

Excellent tour of the Real Palacio, skip the line a must, tour guide very knowledgeable and helpful, overall had a great experience, would recommend

kindeness of the lady guiding us. We arrived late and she came to pick us at the porters lodge. Then very precise explanations along thre tour.

La visita guidata è stata molto interessante, la guida Pilar è stata molto brava e coinvolgente. L'unica pecca è stata la modifica della prenotazione che avevo fatto. Due giorni prima della visita ho ricevuto una mail in cui mi veniva proposto un nuovo orario per la visita guidata, ho risposto accettando il nuovo orario. Successivamente ho ricevuto una nuova mail in cui mi dicevano che non c'era più posto, quindi avrei dovuto cancellare il tour perdendo quanto avevo già pagato. Ho quindi telefonato in agenzia e concordato per un nuovo orario e nuovo giorno, se non avessi telefonato avrei perso tutto. Questo modo di gestire le penotazioni non mi è piaciuto.

Malgré la foule, la guide a été très bien. Ses explications ont été claires, précises avec un débit de parole parfait pour une compréhension en langue anglaise.

Esmail ??? Guided us very nicely, humorously and sympathetically, everything was fine, thank you... I can warmly recommend him to everyone...

The guide was super - thank you - top marks to Maria. Feedback for the company who runs this service - the sound system caused issues through out the visit - people couldn't hear through the ear piece. It needs an upgrade to make life easier for the guide and the tourists .

Our guide was very pleasant and friendly. However, there was a lot of waiting around before we got into the palace as we were waiting for some people who were not on time. The tour itself felt a bit rushed.

Beautiful place and the guide was excellent. Funny and kind. Only problem, the picture sent via email to show us where to meet was VERY misleading. It showed meeting at the stairs to metro but the guide was in front of Starbucks. Almost missed the tour even though we were 30 minutes early

The guide was well prepared and provided us with several details both on the palace and on the Spanish history. The tour was really well arranged

Better location informtion, we had dificulty finding our guide as was very busy in the square. Felt very rushed during the tour and too many people in the palace at one time. Guide did her best.

Our guide was the best! We learned so much about Spain during this tour. I loved the background we got as we moved through the palace. A truly enjoyable tour !

The staff was very cooperative in finding the best solution for us since our reservation the day before was overbooked.

The meeting up instructions were clear, but it was a big group and took a while to get everyone checked off. Some people were late checking in and this held up everything. The palace was very crowded and it took half an hour to get through the security check and to issue the earpieces and get them to work. The tour was very rushed and we didn't really get time to study the rooms we were walking through. The commentary through the earpieces was very patchy. The guide was good but the transmission kept cutting out. Disappointed with the whole experience.

Excellent tour and our guide was very knowledgeable. Being a part of a small group allows us to see more of the palace quicker. Our guide kept us on time and spoke excellent English.

Excellent tour guide with so much knowledge and clear explanation She allowed everyone to take photos and didn't rush the group through Showed kindness to one member of our group in a wheelchair I would recommend to family and friends

Unsere Reiseleiterin sprach ein hervorragendes Englisch und hat uns alle durch ihre herzliche Art eingenommen. Sie lebt für ihren Beruf und hatte ein absolutes Wissen, was das Königshaus und deren gesamte Geschichte betrifft. Es war eine tolle Führung‼️

The afternoon tour of the Palace was led by guide Xavier, who was very informative and entertaining. Although there were a lot of crowds he skilfully led us through 28 of the magnificent rooms enabling us to admire them fully. We learned a lot more than if we had gone on our own.