Entry Tickets to the 9/11 Memorial & Museum
Visit the 9/11 Memorial & Museum and reflect on the terrible events of September 11th, 2001.
- Visit the 9/11 Memorial and pay homage to the victims of the attacks at the twin reflecting pools.
- Explore the museum and see over 11,000 artifacts collected from the site of the crash.
- Check out the Survivor Tree, the only living thing that remained after the attacks of 9/11.
9/11 was a day that changed the world forever. Visiting the National 9/11 Memorial and Museum is an emotionally heavy experience, guaranteed to stir emotions among the visitors. The Memorial's twin reflecting pools, located within the foundation of the twin peaks, are nearly an acre in size each and feature the largest manmade waterfalls in North America. The names of every person who died in the attacks are inscribed into bronze panels edging the Memorial pools and serve as a powerful reminder of the horrific events.
Featuring over 11,000 artifacts from ephemera and textiles to artwork, books and more, the museum’s exhibitions attract over a million visitors each year. There are three permanent exhibition sections here. The Historical Exhibition takes you on a journey through the day before the event, the day of 9/11, and what followed after. You will even learn the story of the World Trade Center and the Pentagon and the story of Flight 93. The Memorial Exhibition "In Memoriam", offers visitors a chance to know the stories of the men, women, and children who succumbed to the tragedy. The Foundation Hall is a massive room that houses both the last column and the slurry wall.
Another important element in the 9/11 Memorial & Museum is the white oak trees that surround the pools. These trees were chosen due to their individuality (each tree grows and exhibits different behaviors at a specific time) which serves as a reminder of the individuals who lost their lives. Make sure to keep an eye out for the Survivor Tree. This Callery Pear tree was badly damaged after the attacks of September 11th and was nursed back to health before being returned in 2010. The new smooth limbs that extend from the shapeless stump create a visible demarcation between the past and the present, serving as a living reminder of hope and survival.
- 9/11 Memorial Museum timed entrance ticket
- Access to the Museum’s current exhibitions
- Access to the National September 11 Memorial, ‘Survivor Tree,’ and Memorial Glades
- 9/11 Memorial and Museum $2 service charge
- Free WiFi
- Downloadable audio guide app
- State-of-the-art air purification system that regulates the air quality
Know Before You Go
COVID-19 Safety Measures
- All visitors and staff are required to wear masks or face coverings. Masks with vents or valves should not be worn because they are not effective at stopping COVID-19, according to the Centers for Disease Control and Prevention.
- Social distancing is mandatory. Please maintain a distance of six feet from all visitors and staff at all times. Families and groups visiting together must maintain a distance of six feet from other visitors.
- Please do not enter if you’re feeling ill.
- Hand sanitizer dispensers are located throughout the plaza. Please use hand sanitizer after touching the Memorial names panels.
- The Memorial is cleaned and disinfected in line with CDC/EPA guidelines.
- There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
- Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
- Service animals are welcome at the Memorial.
- The single entrance to the Museum is accessible. On all levels inside the Museum, elevators, and escalators are offered throughout the space wherever stairs are available.
- All visitors and baggage are subject to security screening, including any personal mobility devices.
- The temperature of the Museum is between 68 and 72 degrees Fahrenheit (20 and 22 degrees Celsius). You may want to bring a jacket or sweater to stay warm during your visit.
- There is limited seating throughout the Museum. Benches are available in the Concourse Lobby, on the Ramp, in Memorial Hall, Foundation Hall, and within the memorial and historical exhibitions.
- Open daily from 10 AM - 5 PM.
9/11 Memorial Museum:
- Thur - Mon: 10 AM - 5 PM (last entry at 4 PM).
- Free Mondays: 3:30 PM - 5 PM (reservations are required for admission).
- Tue & Wed: Closed.
Children below the age of 6 can enter for free (carry a valid photo ID).
Super Flexible Cancellation Policy
Get a full refund on canceling this ticket up to 24 hours before the schedule
- Your voucher will be emailed to you shortly.
- Please display your mobile voucher along with a valid photo ID at the ticket redemption point.
- Kindly ensure that you arrive 10-15 minutes before the start time of your experience to avoid any delays.
Ticket Redemption Point
- Redeem your ticket at the ‘Ticket Holders’ queue at the entrance of the 9/11 Memorial & Museum.
- Address: 180 Greenwich St, New York, NY 10007, United States.
Get Directions to the Ticket Redemption Point
By Public Transportation
In lower Manhattan, the M5, M9, and M20 New York City transit buses all offer accessible service. The following train stations are accessible:
- Chambers Street 1, 2, 3 subway station
- WTC Cortlandt 1 subway station
- Fulton Street A, C, J, Z, 2, 3, 5 subway station
- Brooklyn Bridge/City Hall 4, 5, 6 subway station
The Memorial does not provide parking.
- In Manhattan, the Battery Parking Garage is a convenient, nearby parking option. Alternate entrances are located at 81 Washington Street and 20 Morris Street. SP+ parking facilities also provide parking close to the Memorial and Museum.
- If traveling by car from New Jersey or other points west, the Harrison PATH station is a convenient location to park in an adjacent parking facility, then take PATH to the World Trade Center.
Your ticket is valid only for the date and time selected during checkout.